SHIPPING & DELIVERY
.: SHIPPING & DELIVERY :.
In Stock Items will be sent 1-3 days after purchase. For custom orders the lead time will vary, depending on the requests, please contact us to get a more conclusive lead time. Delivery time will vary depending on the country and service used. It usually takes from 1 up to 6 days for faster services while standard services will take around 10 to 15 days. Please allow extra time for Customs Processing.
.: RETURNS POLICY :.
If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods within 14 days of receipt and we will issue you a refund upon receipt of the item(s), returned to us within 28 days of the delivery date, subject to the terms and conditions detailed below.
Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.
Exchanges can only be made for a variation of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.
We are not liable for additional postal costs. The buyer will be held responsible to all shipping costs in the event of a return or exchange. Refunds may take 2 to 3 weeks to process.
Please note that we do not accept returns of custom orders.
.: PAYMENT OPTIONS :.
We accept selected debit/credit cards, PayPal and Amazon Payments.
Eligible debit/credit cards:
We use a secure encrypted connection when dealing with your payment details to ensure its safe to use your card over the Internet. All payments are taken from the card on despatch of your goods.
.: TRACKING YOUR ORDER :.
We are based in London, United Kingdom, and all of our items will be shipped using carrier services such as UPS , DPD, Parcel Force or My Hermes. Shipping carriers may vary for National and International orders, but a tracking number will be provided at all times.
We stand behind our product and our customer service commitment. Therefore, if you have any questions regarding your order or require assistance, please contact us via:
Our contact form
Email at firstname.lastname@example.org